Privacy Policy

Who We Are

Aquasco Limited ("Aquasco", "we", "us", "our") is a utility engineering consultancy registered in England and Wales (Company No. 09490597). Our registered address is Lancashire Digital Centre, Bancroft Road, Burnley, Lancashire BB10 2TP.

We are committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights in relation to it.

For any privacy-related queries, please contact us at steve@aquasco.co.uk.

What Data We Collect

We collect personal data in the following circumstances:

Contact Form Submissions

When you complete our contact form we collect:

• Your full name
• Your email address
• Your phone number (optional)
• The content of your message
• Your IP address (recorded automatically for security purposes)

Analytics Data

If you accept cookies, we use Google Analytics to collect anonymised information about how visitors use our website. This includes:

• Pages visited and time spent on each page
• The website or source that referred you to us
• Your approximate location (country/region level only)
• Device type, browser, and operating system

This data is aggregated and does not identify you personally. If you decline cookies, Google Analytics will not load and no tracking data will be collected.

Cookies and Local Storage

We use browser local storage to remember your cookie consent preference. When you accept cookies, Google Analytics sets the following cookies on your device:

• _ga - Distinguishes unique visitors. Expires after 2 years.
• _ga_[ID] - Maintains session state. Expires after 2 years.
• _gid - Distinguishes unique visitors. Expires after 24 hours.

If you decline cookies, these cookies will not be set. You can withdraw consent at any time by clearing your browser cookies and declining on your next visit.

How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry and communicate with you about our services
• Maintain a record of correspondence for our business administration

We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties except as described below.

How We Share Your Data

We use the following third-party services which may process data on our behalf:

• SMTP2GO - Email delivery service used to transmit contact form notifications to us. Your submitted details are passed to SMTP2GO solely for the purpose of delivering the email.
• Google Analytics - Website analytics service operated by Google LLC. If you accept cookies, Google Analytics collects anonymised usage data about your visit. Google may transfer this data to servers in the United States. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

We will not otherwise disclose your personal data to any third party unless required to do so by law.

Data Retention

Contact form submissions are retained on our server for a period of up to 12 months, after which they are securely deleted. Emails received are subject to our standard email retention practices.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Stored form submissions are held in a directory that is not publicly accessible.

Your Rights (UK GDPR)

Under UK data protection law you have the following rights:

• Right of access - You can request a copy of the personal data we hold about you.
• Right to rectification - You can ask us to correct inaccurate or incomplete data.
• Right to erasure - You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing - You can ask us to limit how we use your data.
• Right to object - You can object to certain types of processing.
• Right to data portability - You can ask us to provide your data in a portable format.

To exercise any of these rights, please contact us at steve@aquasco.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Cookies

When you first visit our website, a banner asks for your consent to use cookies. You can accept or decline.

• If you accept - Google Analytics cookies are set to help us understand how visitors use our site. See the "What Data We Collect" section above for details of which cookies are used.
• If you decline - No analytics cookies are set. Google Analytics will not load.

Your preference is stored in your browser's local storage so we do not ask again on repeat visits. You can change your preference at any time by clearing your browser's local storage and cookies and revisiting the site.

We do not use cookies for advertising, profiling, or any purpose other than analytics as described above.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Aquasco Limited
Lancashire Digital Centre
Bancroft Road
Burnley, Lancashire BB10 2TP
steve@aquasco.co.uk